Grievance Redressal

Platform Operator: KaroRefer is operated by Manju, sole proprietor of Onstog, carrying on business under the trade name “Onstog”, having its principal place of business at House No. 500, Gali No. 18, Ajay Nagar, Rewari, Haryana – 123401, India.

Grievance Contact: Manish
Email: Reachout@karorefer.com
Address: House No. 500, Gali No. 18, Ajay Nagar, Rewari, Haryana – 123401, India

Users may raise concerns relating to account access, recruitment processing, referrals, Candidate information, privacy, tickets, reward/payment administration or other Platform matters.

How to Raise a Grievance

Email Reachout@karorefer.com with your registered email/mobile, relevant Candidate/Referral/Ticket ID where applicable, a clear description of the concern and supporting information. Do not send passwords or OTPs.

KaroRefer will review grievances in accordance with the nature of the issue and applicable law. Complex matters may require information from a Candidate, Referee, HR team, employer, payment provider or other relevant party.

Legal Rights

The grievance process does not remove statutory rights or access to a forum whose jurisdiction cannot lawfully be excluded. Contractual dispute and jurisdiction provisions are set out in the applicable Candidate/Referee Terms.